Refund & Return Policy

This policy explains how returns, cancellations, defects and delivery damage are handled for orders placed with Tasawak.

Change of Mind

We do not accept returns simply because a customer has changed their mind about a purchase.

Order Cancellation

You may cancel your order at any time before it has been delivered. Once your order has been delivered, this cancellation option no longer applies, and any applicable warranty or defect handling described below applies instead.

Defective Products

If you suspect a product is defective, please contact us so that we can arrange the applicable warranty process. Applicable products are covered by a 3-year warranty from Concord — see our Warranty Policy for more information.

Delivery Damage

If your order arrives visibly damaged, please report the damage immediately to the delivery team at the time of delivery, and also contact us directly so we can assist you.

Contact

If you have any questions about this policy, contact us at issaco134@gmail.com.